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Monday, 31 December 2007 |
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Rebtel recently announced that their low-cost calling service is now available in Shanghai, China. With this new addition and Rebtel’s local number service, users will be able to enjoy inexpensive calling worldwide, and free international calls to any of the other 39 countries that Rebtel currently services. From their recent blog entry:
Rebtel calls from Shanghai to [...] |
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Monday, 31 December 2007 |
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Today's call centers are under unprecedented pressure to deliver higher levels of customer service and agent efficiency. Because of this, call monitoring is playing an increasingly important role ... |
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Tuesday, 01 January 2008 |
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I haven’t ventured outside yet today, and hearing the weatherman say that it’s 24 degrees certainly isn’t making me any more eager. If you want a break from winter’s bitter cold, you might consider booking your space for the upcoming TMC University in sunny Miami, Florida at the end of this month. What can you expect [...] |
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Tuesday, 01 January 2008 |
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Although I’ve lived in England and Italy, and visited countless other countries over the years, I’ve never made it to Spain. If baby #2’s due date was not February 14th, I wouldn’t need much arm twisting to head to Barcelona next month, but you can go and I’ll live vicariously through you instead. Oh wait [...] |
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Tuesday, 01 January 2008 |
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There are certainly a lot of “worsts” to be had for 2007, but VoIP being one of them? I’m not so sure. But Network Telephony is, headlining a recent article Worst of 2007: VoIP. Ouch. Definitely some companies throughout the year that were bad, some business decisions that were bad, but overall? Not so sure.
“VoIP [...] |
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Wednesday, 02 January 2008 |
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In this day and age where VoIP service providers come and go quicker than the latest fashion trends to hit the runway, a milestone like this is certainly cause for a modest celebration. The gang at 8×8, Inc., provider of Packet8 VoIP services, recently announced that they have reached a new milestone - with more [...] |
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Wednesday, 02 January 2008 |
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As anyone who follows a communication industry knows, everything is changing all the time. But that is particularly true for VoIP and Internet telephony, especially now that the transition from VoIP-a... |
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Wednesday, 02 January 2008 |
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Damon from the Voice Over IP Weblog starts us off today with a look back on 2007 and, more importantly perhaps, how his opinions have changed over the course of the year. Although having an admitted hate-hate relationship with Skype, his tune has changed, as have his thoughts on Jangl. Will certainly be interesting to see [...] |
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Thursday, 03 January 2008 |
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Keep customers waiting on the other end of a phone just a few seconds too long, and they’re likely to hang up — for good. Fortunately, a well-considered queue-management strategy can reduc... |
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Friday, 04 January 2008 |
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WHEN:January 24, 200810:00 AM PT / 1:00 PM ET WHAT: Top experts highlight the key concerns facing new adopters of CRM, then offer solutions and valuable insight into how to optimize CRM features s... |
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Saturday, 05 January 2008 |
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eComm is the venue for those interested in the radical transformation of the trillion dollar telecommunications industry. It has already started down the path that the homebrew computer took three d... |
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Tuesday, 08 January 2008 |
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Today’s contact centers are ideally suited to performance-related pay schemes. Yet many companies fail to make the most of this important motivation and retention tool. What’s worse, a sub... |
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Wednesday, 09 January 2008 |
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MagicJack sounds almost too good to be true, and the blaring video that greets visitors to its Web site doesn't help — it sounds like someone trying to sell a miracle onion peeler on late-ni... |
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Wednesday, 09 January 2008 |
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IP telephony is certainly a booming business lately, and its increasing acceptance is making it the go-to choice for business owners’ voice needs. Recent research from In-Stat show that IP lines in the first half of last year were leading the pack against their counterparts of traditional lines. ?For IP telephony, the initial technical and operational [...] |
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Wednesday, 09 January 2008 |
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Raketu, an internet communications company, debuted their new web application, specifically geared towards Blackberry users of the BlackBerry Curve, 8800 and Pearl product series. In addition to a host of other features, this new application will let users make free calls and send SMS text messages worldwide. “With over twelve million users of the BlackBerry worldwide, the [...] |
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Monday, 07 January 2008 |
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Behind the doom-and-gloom headlines, the VoIP industry has been innovating like crazy. Much of the evidence suggests that the innovation will continue in 2008, but other forces are shaping the industr... |
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Tuesday, 08 January 2008 |
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Parents or even twentysomethings may remember "My First Sony," the campaign that the Japanese manufacturer launched a couple of decades ago to indoctrinate young consumers with brand awarene... |
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Wednesday, 09 January 2008 |
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All kinds of companies will be agents of VoIP change in 2008. They'll range from high-tech giants to low-budget startups. They'll be in the hardware, software and services businesses, and they... |
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Wednesday, 09 January 2008 |
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8×8, Inc., provider of Packet8 VoIP services, introduced a new product recently, their Virtual Office Tango Video Terminal Adapter (VTA). The VTA offers a convenient and inexpensive alternative for those looking for videoconferencing solutions. Not only will it enhance the Packet8 Virtual Office hosted iPBX phone system, which continues to be a popular choice amongst small businesses in the United States, it also offers a host [...] |
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